At Fastec Services, LLC, we specialize in professional repair, calibration, and technical support for all major metal detector brands. With over 25 years of hands-on experience, our team services everything from power supplies and control panels to alarms and reject mechanisms, ensuring your equipment stays accurate and reliable. We also provide certified calibration reports, testing standards, reconditioned detector heads, and ongoing training to keep your operation running smoothly. Trust Fastec Services for dependable performance and expert support every step of the way.
FAQ’s
What brands of metal detectors do you service and calibrate?
Thermo Goring Kerr, Graseby Goring Kerr, Safeline, Cassel, Loma/Cintex, Lock, Ceia and Fortress Technology.
Do you repair power supplies and control panels?
Yes! We repair all parts associated with metal detector systems.
What is your repair time?
At Fastec Services, LLC, we repair to the component level. We will provide an evaluation once your part is received. This will include the repair time for the time sent in. The customer can choose to go ahead with the repair, or have the part returned.
What is the shipping address for repair?
Please send all parts with a Fastec issued RMA/RA to
750 Circle drive, travelers rest sc 29609 attn: repair department
Do you need a RMA# to send parts in?
Yes! Please contact the office at 864-836-3600 or email info@fastecservices.com with the item to be repaired and your company details, a RMA number will be issued to you.
What is the turn around time?
Turn around time varies on the complexity of the job. A water log head with take much longer than an electronic circuit card. Time will be quote once evaluation is complete
Can I send a whole machine in for repair?
Yes! We evaluate and repair whole systems down to circuit cards.
Do you perform calibrations?
Yes! Please contact the office with the make/model and quantity or the units that you desire to be calibrated and we will provide a formal quotation.
Do you sell new parts?
Yes, parts stock varies. Please contact the office with any direct question or visit the online store.
What is your warranty?
Warranty varies based on new, used or reconditioned. Please refer to your quotation to confirm warranty. We sell all of our reconditioned metal detector systems with a 1 year electronic parts warranty. We also provide ongoing 24/7 technical support and help at start up if necessary.
How do you set up a customer account?
A new customer account can be established by sending an inquiry to info@fastecservices.com.
Do you accept terms?
Terms are accepted with an established account and credit references. Please contact info@fastecservices.com to discuss the options.
Do you accept Credit cards or purchase orders?
Both credit cards and Purchase orders are accepted for established customers. A hard copy or email or a PO will be required to complete an order. For some order a Credit card processing fee may apply. Please contact info@fastecservices.com for more details.
What is the office address?
750 Circle Drive, Travelers rest SC 29690
Do you provide technical support?
Yes, We do! Please contact dean@fastecservices.com for more details.
What is in the calibration folder?
Once a calibration has been preformed, you will receive a hard copy and digital copy of a calibration folder. This includes a service report with a performance evaluation including a pass or fail, a copy of fastec’s equipment calibration certification for the multimeters and oscilloscopes used to preform the calibration, and an insurance certificate
Do you sell testing standards?
Yes! Please visit our web store at www.calibrationwands.com to place an order and so see the current inventory.
Can you recondition metal detector heads?
Yes! Please send an inquiry to info@fastecservices.com for more details.
Do you repair conveyor systems?
Yes! We repair all items attached to your metal detector system including alarms, lights and rejects mechanisms
What are your certifications?
We have 25 years as an established business doing nothing but metal detection. We have been trained or reverse engineered every metal detector made and collectively have more experience across all brands of metal detection than any company out there.
Do you offer training?
We do! Please contact info@fastecservices.com to discuss your specific requests.
Do the orders come with certificates?
All test wand orders come with a certificate number that is searchable 24/7 using the following link: https://www.calibrationwands.com/certificates/
Can I get a quote for test standards?
Please contact info@fastecservices.com for a formal quote. You can also shop directly online at www.calibrationwands.com
Do the test standards expire?
The standards do not expire, however we recommend replacing them every two years do to wear and tear
Do the test standards need to be re-calibrated?
NO, but your metal detector does! The manufacturer recommends calibrating your metal detector yearly. If you samples do not detect, its likely you need your metal detector calibrated, not the samples.
If your metal detector test standards become demagnetized due to exposure to an earth magnet or electromagnet- you will need to replace them.